Version: 1.0
Last Updated: 27 November 2025
At PixelDesignConsulting.online, operated by DIGITAL PAYMENTS LIMITED, we want you to feel completely confident in your purchase.
If for any reason you are not satisfied with your digital product or service, we offer a simple and transparent refund process, fully aligned with EU consumer law and our commitment to customer satisfaction.
1. Company Information
Company Name: DIGITAL PAYMENTS LIMITED
Business Registration Number: 79296434
Customer Service Email: info@pixeldesignconsulting.online
Phone: +1 315 756 6951
Date of Incorporation: 01-Dec-2025
Company Type: Private company limited by shares
Company Address:
RM 701, UNIT 127, 7/F, TWR B NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG, 000000
2. Our Refund Promise
We offer a 14-day no-questions-asked refund policy on all digital purchases and services made through our website, unless otherwise specified.
You have the right to cancel your purchase within 14 calendar days from the date of payment, without providing any reason. We will process refunds promptly.
3. How to Request a Refund
Email: info@pixeldesignconsulting.online
Include:
- Full name
- Order number or payment reference
- Email used at purchase
We’ll confirm receipt and proceed quickly.
4. Refund Process & Timelines
- Refunds issued to the same payment method used for the original transaction.
- Processed within 14 days of an approved request.
- No fees or deductions applied.
- You’ll receive an email confirmation when the refund completes.
5. Digital Products & Services
No physical returns required. Access to digital content (downloads, course materials, design files) may be revoked after a refund is issued.
If you explicitly agreed to immediate delivery at purchase and have already accessed the product, withdrawal rights may be limited; this is communicated at checkout.
6. Exceptions to Refund Eligibility
Under EU Directive 2011/83/EU, the right to withdraw may not apply if you consented to immediate delivery of digital content before the 14-day period ended and acknowledged losing withdrawal rights once delivery began.
Even so, please contact us — we aim to find a fair solution if you’re unhappy.
7. Refunds for Custom Design Services
- Full refund within 14 days if work has not started.
- Partial refunds may apply once significant work has begun, based on progress and costs.
We’ll always tell you before starting non-refundable work.
8. Late or Missing Refunds
If you haven’t received a refund after 14 days:
- Check your bank/payment account.
- Contact your payment provider (processing times vary).
- Still unresolved? Email info@pixeldesignconsulting.online and we’ll assist immediately.
9. Contact for Refund Requests
Company Name: DIGITAL PAYMENTS LIMITED
Business Registration Number: 79296434
Customer Service Email: info@pixeldesignconsulting.online
Phone: +1 315 756 6951
Date of Incorporation: 01-Dec-2025
Company Type: Private company limited by shares
Company Address: RM 701, UNIT 127, 7/F, TWR B NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG, 000000