Shipping And Delivery Policy – Pixel Design Consulting

Version: 1.0
Last Updated: 27 November 2025

At pixeldesignconsulting.online, operated by DIGITAL PAYMENTS LIMITED, all of our products and services are delivered digitally — no physical shipping or postal delivery is required.
This policy explains how and when digital items are delivered, how we handle delays, and what customers can expect after completing a purchase.

1. Company Information

Company Name: DIGITAL PAYMENTS LIMITED
Business Registration Number: 79296434
Customer Service Email: info@pixeldesignconsulting.online
Phone: +1 315 756 6951
Date of Incorporation: 01-Dec-2025
Company Type: Private company limited by shares
Company Address: RM 701, UNIT 127, 7/F, TWR B NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG, 000000
Website: pixeldesignconsulting.online

2. Nature of Our Products

All items available on pixeldesignconsulting.online are digital goods or services, including but not limited to:

Digital design services (e.g., branding, creative design assets)
Online learning materials (e.g., e-courses, tutorials, downloadable content)
Custom creative projects delivered electronically

Since these are digital products, no physical shipping or postal delivery is involved.

3. Delivery Methods

After successful payment, your product or service will be delivered via one or more of the following methods:

Direct download link on the confirmation page
Email delivery containing access instructions or download links
Access via your pixeldesignconsulting.online user account (for online learning)
Direct communication for custom projects (via email or project portal)

4. Delivery Timeframes

Instant Digital Products
For instantly available digital goods (such as downloadable files or e-learning materials):

Delivery is immediate after successful payment confirmation
You will receive an email with your download or access link within minutes

Custom or Personalized Services
For custom design services:

Order acknowledgment within 24 hours (business days)
You will receive a project timeline and estimated delivery date, usually within 3–10 business days depending on project complexity
All deliverables will be sent digitally (via email, secure link, or shared workspace)

5. Non-Receipt of Digital Goods

If you do not receive your digital product or access link within the expected timeframe:

Check your email inbox and spam/junk folders
Verify that your payment was successfully completed
Contact us at info@pixeldesignconsulting.online

We guarantee delivery and will resend or restore access to your digital purchase free of charge.

6. Delivery Delays

While digital delivery is typically instant, delays may occur due to:

Temporary technical issues (e.g., server downtime, email delays)
Payment verification or processing issues
Incorrect or incomplete email addresses provided

If a delay occurs, we will notify you immediately and resolve it as quickly as possible.

7. Failed or Expired Downloads

If your download link expires or you lose access to your product, contact us at info@pixeldesignconsulting.online.
We will verify your purchase and provide a new active download link at no additional cost.

8. Service Delivery Confirmation

Once your digital order is fulfilled, you will receive:

A confirmation email
A receipt of purchase
Delivery or access details

This serves as proof of delivery.

9. Geographic Availability

Our digital products and services are available worldwide, except in jurisdictions where digital sales or access are restricted by law.
Some payment methods may be region-specific (e.g., Bancontact for Belgium clients).

10. Contact for Delivery Issues

For questions, delivery problems, or assistance accessing your purchase, contact:

Response time: within 1–3 business days